Some problems can't be fixed from a remote session. That is where you come in. cloudIT is a growing Technology Service Provider headquartered in Phoenix, delivering IT, cloud, and security services to clients across 10 states and 3 countries. We are hiring an Onsite Systems Administrator in Boise to be the technician our clients see when something needs hands-on attention. Most of your day is spent at client offices: one hour you are bringing a network back online, the next you are replacing a failed server drive or walking a client through what you fixed. Between visits, you help our service desk with remote escalations. Responsibilities Onsite Support - Visit client sites daily to diagnose and resolve hardware, software, server, and network issues
- Respond to onsite emergencies like network outages and failed equipment
- Install and configure Windows and Mac workstations, servers, switches, firewalls, access points, phones, and UPS units
- Work in network closets and server rooms: cabling, rack and stack, labeling, and cleanup
- Be the onsite hands for our senior engineers, NOC, and project teams
Systems - Support Microsoft 365, Exchange, SharePoint, Active Directory, Entra ID, Windows Server, and SQL
- Support virtual environments (VMware, Hyper-V, Parallels) and remote access solutions (VPN, Terminal Services)
- Maintain firewalls and VPNs, and support backup and disaster recovery solutions
- Stage and test equipment before deployment, and handle vendor RMAs for failed hardware
- Work remote escalations from the service desk between scheduled visits
- Review client systems and recommend improvements to performance and security
Clients and Team - Explain what you found and fixed to clients in plain language, and keep them informed about progress, upcoming changes, and scheduled outages
- Document your work clearly in ConnectWise and IT Glue
- Mentor Tier 1 technicians and Field Specialists and bring them along on site visits
Qualifications - 2 to 4 years of IT support experience (field, onsite, or MSP experience is a big plus)
- Strong troubleshooting across Windows, macOS, Microsoft 365, servers, and networks
- Solid networking fundamentals: TCP/IP, DHCP, DNS, VLANs, switching, and wireless
- CompTIA A+ or a Microsoft Fundamentals certification, plus willingness to earn an associate-level certification within your first year (training provided)
- Valid driver's license, clean driving record, and reliable transportation
- A professional, friendly presence, with strong active listening and communication skills
- Able to handle multiple priorities in a fast-paced environment
- Able to lift [50] lbs, climb ladders, and work in tight spaces
- Network+, IT Glue, SonicWall SNSA, Fortinet FCA, Cisco CCST, VMware VCTA, or ITIL 4 Foundation certifications are a plus
- VoIP, Veeam, or structured cabling experience, or a degree in Computer Science or a related field, is a plus
Schedule - Monday to Friday, 6:00 AM to 3:00 PM, with an on-call rotation
- Daily local travel to client sites across Boise and the Treasure Valley
Compensation and Benefits - $30.00 to $34.00 per hour, based on experience, overtime eligible
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid certification training, paid time off, and room to grow
Ready to take IT on the road? If you like solving problems face to face, we want to hear from you. |
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